Newsletter July 2014
It's More Fun
When You Are Winning!
Volume 14 : Issue 7
|In This Edition:
Atlantic City First
Flower to Fade...
Who Ya Gonna Call?
Soft Touch Says - Thanks to all of you who took a few
minutes to respond to our survey in the last newsletter. As you can tell,
we are still here - by popular request. Bless you all for the kind words
and unanimous voice that DiceSetter.com is on track for your gaming needs
and information. I promise to keep the lights on.
Atlantic City First
Flower to Fade...
I can't say that I told you so or that you heard it
here first at DiceSetter.com, but just as a follow up to last months
article addressing customer "service", Atlantic City is losing four casinos
going bankrupt. All to be shut by this fall. According to an article by
Suzette Parmley, "McClatchy-Tribune", July, 2014, Atlantic City has lost
close to one half of the revenue since 2007.
Partly to blame, of course, would be the crashed
economy. Partly to blame on Pit Bull's gnarly personality. Naw, just joking
about the Bull. But more than that, competition form other states
legalizing gaming and on-line gaming options.
So, Mr. Pit Bull, if you are reading this, do you think
the treatment of players may change from, "We don't want stinking dice
setters messing up our game!", to Wal-Mart's "Service with a smile"
greeting players at the door with, "Come on in boys, glad to see ya again.
Can I get you anything? Anything, just ask. You're my guest."
With the demise of four Atlantic City casinos, perhaps
the days of gruff and rude treatment toward dice setters are numbered too.
At best, we can hope that the days are numbered for employees, who would
rather harass customers than respect which side their bread is buttered.
Recently, reading your e-mail
from the “pit bull” I was reminded of a conversation I had with a female
floor manager of a very large Indian casino in southern California. After
several hours of play and an average bet over $150, I was astounded to
find out that the casino was “generously” crediting me with 5 points
toward my players club score. I found this out as I requested my points
upon coloring up to leave. This is something I learned to do on your
website after a number of disappointing prior experiences.
When I inquired as to how my score was calculated, I was informed that it
was due to my occasional off-setting hedge bets. When I mentioned that I
have been playing for over 30 years, including many years at this casino
and had never experienced a point score this low, I was informed that this
was the rule and he was only doing as instructed by management. Had the
point score been slightly miscalculated, I would have been disappointed
but just dropped it and chalked it up to the vicissitudes of life. After
all, it’s obvious that the gaming industry isn’t doing well and “we are
only guests in their home” after all – right. But the ridiculously small
amount of points struck a nerve with me and I asked to speak to the floor
I was informed that she was busy and I replied politely that I would wait.
When she appeared after an hours wait, she lit into me. I was shocked. As
previously mentioned, after 30 years of playing craps throughout the
United States, the Caribbean and a Europe, I have met all types of casino
employees. Some more personable than others but generally helpful,
courteous and most actually enjoying what they do for a living and
understanding that customers are the lifeblood of their livelihood. This
lady informed me that I was not a desirable customer. Their management
philosophy was to encourage the small, retiree who lived locally and came
in daily and stayed all day every day. Presumably, until the casino had
their last dollar.
When I replied that I was a long time customer who routinely received a
volume of offers from the numerous casinos under the brand that also ran
her casino, often three or more per week from her own casino, she replied
that it was a mistake and ruining the business. She said that maybe the
Vegas and Reno markets needed to entice visitors but Indian casinos had
local, presumably “captive”, populations and they were changing their
ways. Her comments and obviously aggressive manner took my breath away. As
I tried to gather my thoughts to form a reply, she abruptly said “that’s
the way it is” turned, strode off determinedly and left me standing there
within five feet of a now thoroughly quieted and full craps table. As
personally embarrassing as this event was to me, I wonder what was going
through the minds of the folks still standing at the table. Most of which
had witnessed the entire event and at least half of which had previously
played with me over several hours that day. Maybe “pit bull” is just
another sign of an industry in trouble. By the way, Indian casinos in
California only play “REAL CRAP” card craps. Hate to think what the
attitude might have been if I was dice setting… Any thoughts?
Disappointed in CA
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Contact us if you have any
comments or ideas for future issues.
Feel free to email our editor
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